Data protection

(1) Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

Hotel Filser GmbH
Karin Thanner
Säulingstraße 3
Phone: +49 (0) 83 62 / 9125-0
Mail: info@hotel-filser.de

a) Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
b) Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.
c) Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.d) Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
e) Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person

1. this website uses so-called cookies.

Below you will find a list of cookies with a description of which ones are used. Cookies are small text files that are sent from a web server to your browser as soon as you visit a website and are stored locally on your end device (PC, notebook, tablet, smartphone, etc.) and stored on your computer and provide the user (i.e. us) with certain information. Cookies are used to make the website more customer-friendly and secure, in particular to collect usage-related information, such as frequency of use and number of users of the pages and behaviour patterns of page use. Cookies do not cause any damage to the computer and do not contain viruses. This cookie contains a characteristic character string (so-called cookie ID) that enables the browser to be uniquely identified when the website is called up again.
Cookies used:

1. Google Analytics
2. Hotjar

1. a contact form is available on our website, which can be used for electronic contact. If you use this option, the data entered in the input mask will be transmitted to us and stored. This data is:

Your consent is obtained for the processing of the data as part of the sending process and reference is made to this privacy policy. Alternatively, you can contact us via the email address provided. In this case, the personal data transmitted with the e-mail will be stored. If this involves information on communication channels (e.g. e-mail address, telephone number), you also consent to us contacting you via this communication channel in order to respond to your enquiry. No data will be passed on to third parties in this context. The data will only be used to process the conversation.

• Salutation
• First name & surname
• Street, postcode, city
• e-mail address
• Telephone and fax
• Desired arrival / desired departure
• Number of persons / including children aged
• Desired type of accommodation (room category)
• Any interest in an offer / interests in an offer
• Any incompatibilities
• How do you know the Hotel Filser?
• Request for brochure delivery or callback service
• Any individual message

2. the legal basis for the processing of the data is Art. 6 Para. 1 S. lit. a) GDPR if the user has given consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 sentence 1 lit. f) GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 sentence 1 lit. 1 lit. b) GDPR.

1. we use the service of Google LLC (Google LLC, 1600 Amphitheatre Parkway Monutain View, CA 94043, USA) on our website to analyse the surfing behaviour of our users. The software places a cookie on your computer (for cookies, see above). If individual pages of our website are accessed, the following data is stored:

a) Two bytes of the IP address of the user's accessing system

b) The website accessed

c) Entry pages, exit pages,

d) The time spent on the website and the cancellation rate

e) The frequency with which the website is accessed

f) Country and regional origin, language, browser, operating system, screen resolution, use of Flash or Java

g) Search engines used and search terms used

The information generated by the cookie about the use of this website by users is generally transmitted to a Google server in the USA and stored there. This website uses Google Analytics with the extension ‘_anonymiseIp()’. The software is set so that the IP addresses are not stored in full, but only in abbreviated form. In this way, it is no longer possible to assign the truncated IP address to the accessing computer. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. However, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

2 The legal basis for the processing of personal data is Art. 6 para. 1 sentence 1 lit. a) GDPR.
3. on our behalf, Google will use this information to analyse your use of the website and to compile reports on website activity. By analysing the data obtained, we are able to compile information about the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness. These purposes also constitute our legitimate interest in processing the data in accordance with Art. 6 para. 1 lit. f) GDPR. By anonymising the IP address, the interest of users in the protection of their personal data is adequately taken into account.

§ 1 Controller and data protection officer

Joint controllers within the meaning of Article 26 of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations for our social platforms are

Filser GmbH
Säulingstr. 3
87629 Füssen
08362/91250
info@hotel-filser.de
www.hotel-filser.de

The data protection officer is Dieter Grohmann, 0831/5124-7030, info@akwiso.de

as well as the companies named below for the respective network

1. Meta: Meta Platforms, Inc, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The supervisory authority is the Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23 Co Laois, https://www.dataprotection.ie/docs/Contact-us/b/11.htm. Further information on data protection can be found at https://www.facebook.com/policy.php.

§ 2 Data collected by us in general

2.1 Meta

1. We ourselves use the respective statistical analyses that the social network makes available to us. We are currently unable to switch this off or modify it. We collect the following data as a result:
   a) Demographic data (gender, age, country, place of residence, language): We collect this data as part of our paid promotions, as part of advertised events and as part of the statistical analysis on our fans, subscribers and people reached.
   b) Statistical figures on the number of subscribers, reactions to our posts, reach of our posts, fans (people who like our page), access times (days, times), page views, actions on the page (comments, partial actions, clicks, negative feedback), on the performance of our posts and on different types of posts (photo, video, etc.), events (tickets sold, people reached, interactions), on entertainment and on any stories posted.
   We receive the analyses in anonymised form.
   The legal basis for the collection of the above-mentioned data is Art. 6 para. 1 lit. f) GDPR, so that we can provide our interested parties with interesting events, information, etc. in a personalised manner and so that we know which measures are worthwhile on our part. This enables us to optimise our content. As these analyses are carried out anonymously by us and can only be used by the social network on a personalised basis (within the framework of their terms of use), we believe that the interests of our fans, subscribers, etc. are protected.
2. We also collect data from our fans (likes) and from people who have commented on or shared something. For this purpose, we learn the name (possibly the user name of the account), the profile picture and, in turn, the information made publicly available by the persons. The comments also tell us something about the opinion or the person themselves.
   The legal basis for the collection of the aforementioned data is Art. 6 para. 1 lit. a) GDPR. Subscribers, fans, post sharers and commenters give their consent to the collection by accepting the terms of use of the respective social network and the posts based on these (like clicks, share clicks, comments).
3. You can also send us messages via the social network. In this case, the personal data transmitted with the message (name/user name; profile picture) will be stored. In this case, you agree that we may also contact you via this communication channel in order to respond to your enquiry. No data will be passed on to third parties in this context. The data will only be used to process the conversation.
   The legal basis for the processing of the data transmitted in the course of sending a message is Art. 6 para. 1 sentence 1 lit. f) GDPR. The legitimate interest lies in processing your enquiry. If the message/contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 sentence 1 lit. b) GDPR.
4. We collect and process the statistical and demographic data in accordance with paragraph (1) and the messages in accordance with paragraph (3). In addition, this data is processed by the social network and its associated partners/companies etc. (see § 4) The data in accordance with paragraph (2) can be viewed not only by us and the social network and its associated partners/companies, but also by all subscribers, fans, contributors, commentators and other persons who click on our site or surf on the pages of our subscribers, fans, contributors and commentators.
5. If we have posted offers or discounts, both Meta and we may collect information about the person who saved the offer or discount as interesting. You will then receive a notification from Meta before the offer expires. The legal basis for the collection of this data is Art. 6 para. 1 sentence 1 lit. a) GDPR.
6. Information about our job adverts:
   1. We publish job adverts on our fan page. You can apply accordingly by e-mail.

   2. When you apply to us, we process the information that we receive from you as part of the application process, i.e. information from the

• cover letter
• curriculum vitae
• photo
• references
• Correspondence
• If you apply by e-mail, we will also process
• e-mail address
• Any other information that is transmitted via e-mail

We do not carry out research about you on the Internet (so-called background checks).

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

1. Right of access,
2. Right to rectification
3. Right to restriction of processing,
4. Right to erasure
5. Right to information
6. Right to data portability.
7. Right to object to processing
8. Right to withdraw consent under data protection law
9. Right not to be subject to an automated decision
10. Right to lodge a complaint with a supervisory authority

(1) Right to information

1. You can request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you can request information free of charge from the controller at any time about the personal data stored about you and about the following information:

(a) the purposes for which the personal data are processed;

b) the categories of personal data that are processed

c) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed

d) the envisaged period for which the personal data concerning you will be stored, or, if specific information on this is not possible, the criteria used to determine that period

e) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing

f) the existence of a right to lodge a complaint with a supervisory authority

g) all available information about the origin of the data if the personal data is not collected from the data subject

h) the existence of automated decision-making including profiling in accordance with Art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for the data subject.

(2) Right to rectification

You have the right to obtain from the controller without undue delay the rectification and/or completion of inaccurate or incomplete personal data concerning you.

(3) Right to restriction of processing

1. You have the right to obtain from the controller restriction of processing of personal data concerning you without undue delay where one of the following applies

a) if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;

b) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead

c) the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims; or

d) if you have objected to the processing pursuant to Art. 21 para. 1 GDPR and it is not yet certain whether the legitimate reasons of the controller outweigh your reasons.

2. If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

(4) Right to erasure

1. You have the right to obtain from the controller the erasure of personal data concerning you without undue delay where one of the following grounds applies

a) The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

b) You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.

c) You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 para. 2 GDPR.

d) The personal data concerning you have been processed unlawfully.

e) The deletion of personal data concerning you is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.

f) The personal data concerning you have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.

2. If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Art. 17 (1) GDPR, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

3. the right to erasure does not exist insofar as the processing is necessary

a) for exercising the right of freedom of expression and information;

b) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

c) for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR;

d) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing; or

e) for the establishment, exercise or defence of legal claims.